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Duties:
- Give clear and entertaining historical oral presentation of the White Pass
& Yukon Route to passengers using a public address system
- Preparing trains prior to each departure
- Assist with loading/unloading up to 600 passengers in a safe and timely manner
- Directing cruise ship passengers on pier to proper tour location
- Responsible for on-board service program to include: answering questions,
safety announcements and passing out complimentary beverages
- Sell retail items on board
Skills:
- Applicants should be friendly, reliable and enjoy working in a team setting
- Strong public speaking skills – ability to communicate important information
to the public and coworkers
- Customer service skills a must
- Able to lift up to twenty pounds and sell gift items onboard
- Knowledge of Skagway and all tours that combine with the train
- First Aid & CPR certification (company will offer course)
- Troubleshooting skills
"For a photo essay of a typical day for
a trainagent click here"
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Hourly Seasonal FT +
Gift Shop personnel maintain the Depot Gift shop including ringing sales, stocking, cleaning and organizing and back stock.
Duties include (but are not limited to):
- Receive freight, price and prepare WP&YR souvenir goods for merchandising
- Provide excellent customer service for both direct and phone customers.
- Maintain cash and credit card receipts utilizing computerized point of sale cash register in a fast paced high volume gift store
- Coordinate with stockers to insure products are delivered on site in a timely manner
- Assist Gift Shop Mail Clerk in assembling orders for shipment
- Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service
Provide concise information to guests about WP&YR schedules, history and visitor services
Requirements
- Retail Sales experience
- Demonstrates excellent customer service
- Ability to learn and operate computer based cash register system
- Able to lift 40 lbs
- Cooperative, flexible and friendly. Must be a team player
- High School Diploma
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Hourly Seasonal FT +
Baristas produce espresso and coffee and related beverages and souvenirs at the espresso bars located in the WP&YR Depot and the Caboose-on-the-Dock espresso and gift stand.
Duties include (but are not limited to):
- Preparing espresso drinks using semi automatic espresso machines.
- Maintain superior sanitation behind bar and in café seating area
- Provide excellent customer service in very fast pace, high volume coffee bar
- Stock and maintain supplies and retail products
- Maintain cash and credit card receipts utilizing computerized point of sale cash register
- Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service
- Assist Gift Shop staff with daily stocking and sales functions
- Provide concise information to guests about WP&YR schedules, history and visitor services
Requirements
- Ability to make high quality espresso and coffee beverages
- Computer literate
- Must be able to lift 40 lbs
- Demonstrates excellent customer service
- Retail experience
- Cooperative, flexible and friendly. Must be a team player
- High School Diploma
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Duties:
- Responsible for stocking complimentary water, comment cards, sales items
and the All Aboard magazine
- Replenish mid-day trains in an efficient manner
- In control of water & All Aboard inventory and reorder
- Provide support to gift shop
- May assist with odd jobs as needed
Skill:
- Must be able to lift at least 50 lbs
- Ability to work as a team
- Valid driver’s license required
- Self-motivated, independent and reliable
- Able to work into the evening
- Customer Service skills as working around large groups of people
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Duties
- Transport cruise ship guests in a 8 passenger golf cart from the gangway to
tour departure area or end of pier
- Respond to radio requests for transfer of passengers with mobility challenges
- Work with train crew to shuttle passengers to available train cars to expedite
loading
- Answer questions and direct cruise ship guests
Skills
- Valid driver’s license and clean driving record (CDL preferred, but not required)
- Safe, considerate and courteous driver
- Strong customer service skills and ability to speak to groups
- Knowledge of Skagway and all tours departing from pier
- First Aid/CPR certification required (company will provide course)
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Duties:
- Entering reservations into ticketing system
- Answering questions via phone, email, and in person regarding White Pass products
- Cash handling
- Assisting the Passenger Department with train loading and crossing-guard duties
Skills:
- Enthusiasm for Skagway and the White Pass product
- A positive attitude and excellent teamwork skills
- Willingness to work a flexible schedule
- Must possess basic knowledge of computers
- Proficiency in email and Microsoft Word applications
- Excellent ability to communicate important information to the public
- Ability to stay on task and take initiative in small office projects
- Customer service experience a must
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YEAR-ROUND JOB OPENING
AVAILABLE OCTOBER 6, 2008
The White Pass & Yukon Route Railroad is currently seeking qualified applicants for the position of
Payroll / Accounting Assistant.
Duties shall include, but not limited, to timecard processing, data entry, spreadsheet work, preparing journal entries, and filing.
Applicants must possess good organizational and communication skills, accounting experience, and a strong background in computers, specifically Microsoft Word and Excel.
The position is Full-Time, Year-Round, including benefits with competitive wage rate DOE. Please submit resume and application in person at the White Pass Depot or by mail to P.O. Box 435, Skagway, AK 99840.
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YEAR-ROUND JOB OPENING
AVAILABLE IMMEDIATELY
The White Pass & Yukon Route Railroad is currently seeking qualified applicants for the position of
Accounts Payable Clerk.
Duties shall include processing payables, account reconciliation, recording daily deposits, and other administrative duties as may be assigned.
Applicants must be skilled in the use of computers, highly experienced in Microsoft Excel and comfortable using standardized G/L accounting systems.
The position is Full-Time, Year-Round, including benefits with competitive wage rate DOE. Please submit resume and application in person at the White Pass Depot or by mail to P.O. Box 435, Skagway, AK 99840.
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