Job Descriptions
Please note that the positions described below are all filled and are listed for informational purposes only.
Tour Guide / Passenger Agent
Duties:
- Give clear and entertaining historical oral presentation of the White Pass
& Yukon Route to passengers using a public address system - Preparing trains prior to each departure
- Assist with loading/unloading up to 600 passengers in a safe and timely manner
- Directing cruise ship passengers on pier to proper tour location
- Responsible for on-board service program to include: answering questions, safety announcements and passing out complimentary beverages
- Sell retail items on board
Skills:
- Applicants should be friendly, reliable and enjoy working in a team setting
- Strong public speaking skills – ability to communicate important information
to the public and coworkers - Customer service skills a must
- Able to lift up to twenty pounds and sell gift items onboard
- Knowledge of Skagway and all tours that combine with the train
- First Aid & CPR certification (company will offer course)
- Troubleshooting skills
"For a photo essay of a typical day for a trainagent click here"
Gift
Shop Clerk
Hourly Seasonal FT +
Gift Shop personnel maintain the Depot Gift shop including ringing sales,
stocking, cleaning and organizing and back stock.
Duties include (but are not limited to):
- Receive freight, price and prepare WP&YR souvenir goods for merchandising
- Provide excellent customer service for both direct and phone customers.
- Maintain cash and credit card receipts utilizing computerized point of sale cash register in a fast paced high volume gift store
- Coordinate with stockers to insure products are delivered on site in a timely manner
- Assist Gift Shop Mail Clerk in assembling orders for shipment
- Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service
Provide concise information to guests about WP&YR schedules, history and visitor services
Requirements - Retail Sales experience
- Demonstrates excellent customer service
- Ability to learn and operate computer based cash register system
- Able to lift 40 lbs
- Cooperative, flexible and friendly. Must be a team player
- High School Diploma
Barista
Hourly Seasonal FT +
Baristas produce espresso and coffee and related beverages and
souvenirs at the espresso bars located in the WP&YR Depot and
the Caboose-on-the-Dock espresso and gift stand.
Duties include (but are not limited to):
- Preparing espresso drinks using semi automatic espresso machines.
- Maintain superior sanitation behind bar and in café seating area
- Provide excellent customer service in very fast pace, high volume coffee bar
- Stock and maintain supplies and retail products
- Maintain cash and credit card receipts utilizing computerized point of sale cash register
- Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service
- Assist Gift Shop staff with daily stocking and sales functions
- Provide concise information to guests about WP&YR schedules, history and visitor services
Requirements
- Ability to make high quality espresso and coffee beverages
- Computer literate
- Must be able to lift 40 lbs
- Demonstrates excellent customer service
- Retail experience
- Cooperative, flexible and friendly. Must be a team player
- High School Diploma
Train Re-stocker
Duties:
- Responsible for stocking complimentary water, comment cards, sales items
and the All Aboard magazine - Replenish mid-day trains in an efficient manner
- In control of water & All Aboard inventory and reorder
- Provide support to gift shop
- May assist with odd jobs as needed
- Must be able to lift at least 50 lbs
- Ability to work as a team
- Valid driver’s license required
- Self-motivated, independent and reliable
- Able to work into the evening
- Customer Service skills as working around large groups of people
Shuttle
Driver
Duties
- Transport cruise ship guests in a 8 passenger golf cart from the gangway to
tour departure area or end of pier - Respond to radio requests for transfer of passengers with mobility challenges
- Work with train crew to shuttle passengers to available train cars to expedite
loading - Answer questions and direct cruise ship guests
Skills
- Valid driver’s license and clean driving record (CDL preferred, but not required)
- Safe, considerate and courteous driver
- Strong customer service skills and ability to speak to groups
- Knowledge of Skagway and all tours departing from pier
- First Aid/CPR certification required (company will provide course)
Reservation Agent
Duties:
- Entering reservations into ticketing system
- Answering questions via phone, email, and in person regarding White Pass products
- Cash handling
- Assisting the Passenger Department with train loading and crossing-guard duties
- Enthusiasm for Skagway and the White Pass product
- A positive attitude and excellent teamwork skills
- Willingness to work a flexible schedule
- Must possess basic knowledge of computers
- Proficiency in email and Microsoft Word applications
- Excellent ability to communicate important information to the public
- Ability to stay on task and take initiative in small office projects
- Customer service experience a must
Payroll / Accounting Assistant
Duties shall include, but not limited, to timecard processing, data entry, spreadsheet work, preparing journal entries, and filing.
Applicants must possess good organizational and communication skills, accounting experience, and a strong background in computers, specifically Microsoft Word and Excel.
The position is Full-Time, Year-Round, including benefits with competitive wage rate DOE.
Accounts Payable Clerk
Duties shall include processing payables, account reconciliation, recording daily deposits, and other administrative duties as may be assigned.
Applicants must be skilled in the use of computers, highly experienced in Microsoft Excel and comfortable using standardized G/L accounting systems.
The position is Full-Time, Year-Round, including benefits with competitive wage rate DOE. Please submit resume and application in person at the White Pass Depot or by mail to P.O. Box 435, Skagway, AK 99840.
Janitor/Groundskeeper
This is a full time (40 hour per week position) 9 Months of the year and a part time (20 hour position) 3 months of the year. This position is eligible for benefits.
WAGE RANGE: Depending on Experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
The ability to maintain confidentiality
High school diploma or equivalent
Valid Alaska drivers license
Ability to lift 50 + Lbs
Attention to detail
Must pass pre-employment physical and drug screening
Must pass a background check for dock security purposes
DUTIES:
General janitorial duties at the White Pass Depot and all Docks
Minor maintenance and repairs in the depot
Purchasing janitorial and related supplies
Fuel and clean depot vehicles
Assist with special events
Inventory storage facility
Restocking depot with brochures and other necessary materials
Crossing Guard duties Monday - Thursday
This position is much more than janitorial duties. The person who is ideally suited for the position is flexible and is willing to work with and support others.
IT Manager
White Pass & Yukon Route, a successful historic company engaged in rail, tourism and port operations based in Skagway Alaska has an immediate opening for an IT Manager.
This is a full-time, year round position with flexible work hours and extensive leave time is negotiable.
White Pass offers a competitive salary based on experience and an excellent benefits package.
The position is responsible for the planning, development, implementation, administration and maintenance of the hardware, software, network and systems to support the business needs with effective and efficient informatics solutions.
White Pass’ IT Environment includes:
Hardware
- Servers (5)
- Network
- Workstations (60)
- Digital Telephone System
- Printers (18)
- Webcams (4)
Software
- Microsoft-centric
- Windows XP
- Office 2007
- Great Plans / Dynamics
- Retail Management System
- Exchange
- Custom Scheduling, Ticketing and Reservations System (STaRS) written in .net
Technical Support
- White Pass has third party support in place
The right candidate will have a minimum of 3 years experience and be a multi-tasking self-starter with excellent communication and problem-solving skills, oriented to teamwork and customer service.